Where we ship : We proudly deliver within South Africa and can ship internationally upon request. If you're an international customer, please contact us before placing your order to confirm shipping options and costs for your country. Please note that international shipping fees will be calculated separately. Customers outside Africa are responsible for any customs duties, import taxes, or local regulations.
Delivery Options & Timeframes : Standard Courier Delivery 2–5 days after dispatch. - You will receive an email notification once your order has shipped, including tracking information if available. Please note that delivery times may vary depending on your location the courier service.
Order Processing Time : Orders are typically processed within 1–2 business days. We appreciate your patience as we prepare your order!
Shipping Fee: Shipping fees are calculated at checkout based on your location and package size. We aim to keep shipping as affordable as possible while using trusted couriers.
Local Pickup (Cape Town Only) : Customers in Cape Town may request local pickup by contacting us directly. Pickup is by arrangement only.
Shipping Carriers: We partner with reliable third-party couriers to deliver your orders safely and on time.
Shipping Responsibility: Once your order leaves our studio, we are not liable for delays, damage, or loss caused by the courier. Courier services may offer optional insurance — please contact us if you’d like a quote.
Shipping Issues : If your order is delayed, damaged, or missing, please email us at kadeer@eaglea.co.site within 48 hours of delivery so we can assist with a claim to the courier.
Returns & Refunds. : Please refer to our Return & Refund Policy for full details.